Terms of service

What Salumbra is

Salumbra is a tool for clinicians and clinics to send validated questionnaires to their patients and turn the responses into clinical follow-up evidence.

Salumbra is software. It does not provide medical services, does not diagnose, and does not replace the treating professional’s clinical judgment.

Your account and your responsibility

You are responsible for the accuracy of the data you enter, for having the legal basis and consent needed to contact your patients, and for using instruments in line with their licenses and professional practice.

Do not use the platform for messages other than clinical follow-up of your own patients, or for unlawful, misleading, or unsolicited content.

Your data is yours

Your patients’ data and their responses belong to you as the treating clinician. You can export them, and you can request deletion when closing your account.

Data processing is described in the privacy policy.

Plans, trial and billing

Every new account starts with 14 days of the Pro plan at no cost and with no card. When the trial ends the account moves to the Free plan, with the limits published on the pricing page, unless you subscribe to Pro. Nothing is deleted when the trial ends.

Pro is billed per active clinician (every active member of your organization) monthly or yearly, in US dollars, by card through Stripe. Adding or removing members adjusts the charge pro rata for the remaining period. Current prices are on the pricing page; if they change we will notify you at least 30 days in advance and the change applies from your next period.

You can cancel at any time from Settings > Billing. You keep Pro until the end of the period already paid. We do not refund partial periods except for our error or where the law requires it. If a charge fails we retry for several days and let you know; if it never succeeds the subscription is canceled and the account moves to the Free plan.

We make reasonable efforts to keep the service available and your data safe, but we do not guarantee uninterrupted availability. Security measures are described on the security page and patient data processing in the data processing agreement.

Limits of liability

To the maximum extent permitted by law, Salumbra’s liability is limited to the amount paid for the service in the previous twelve months. Salumbra is not responsible for clinical decisions made with or without information from the platform.

Changes, termination, and governing law

We may update these terms; if a change is material, we will notify you. You can close your account at any time.

These terms are governed by the laws of Mexico. Contact: hola@salumbra.com.